Security (FAQs)

Security (FAQs)


‌Security FAQs

‌Understanding User Roles on HRplus



On HRPlus, users are categorized into different roles to ensure that they have the appropriate access levels to perform their duties and responsibilities effectively.

Here are the key differences between core users, self-service users, manager self-service users, and department admin users:


User Access

HRplus Access Level

Who are these Users?

Responsibilities


Core User


Broad access to the system, including administrative and management functions.


Typically includes HR staff and system administrators.

Managing employee records, processing payroll, and generating reports.


Self-Service User


Limited access focused on personal information and basic functions.


Regular employees who manage their own HR-related tasks.

Viewing and updating personal details, accessing pay slips, submitting leave requests, and viewing benefits information.


Manager Self-Service User


Manages information for their direct reports.


Managers and supervisors responsible for overseeing their team members.

Reviewing and approving leave requests, managing performance evaluations, and accessing team-related reports.


Department Admin User


Manages information for the reports within their assigned departments.


Departmental administrators who support HR functions within their departments.

Acting as an intermediary between HR and employees, updating departmental records, assisting with department-specific queries.

User Login>>Single Sign On

‌What is SSO and how can I have this enabled on HRplus?




Single Sign On (SSO)

This is an authentication process that allows a user to access multiple applications with one set of login credentials. When selecting the SINGLE SIGN ON button, users will authenticate using Microsoft Active Directory and will be signed into the corresponding user within the HRplus application.

Entering the username and password on the HRplus login screen is NOT required.

The generated password meets the complexity requirements of the system when the SSO option is used.

Single Sign On can also work with standalone mobile applications.


Contact our support team at HRplus to have this feature enabled for your organisation.


‌Single Sign On (SSO)



The user is automatically logged into HRplus, without the need to enter a password.





Security>>Login Activities

Security>>Security Settings>>Oauth Settings

‌Download/Export and Review SSO Log Files




SSO login attempts are recorded and a log can be exported to Excel via the Export SSO Log button.

The old log text file can also be downloaded via the Download Log File (Legacy) button.

‌How do I change my password on HRplus?

You can change your HRplus password in three ways:

  1. Using the 'Forgot Password' button on the login screen (for all HRplus users):

    • Enter your User ID and click 'Forgot Password'.

    • You'll receive an email with a password reset link, valid for 15 minutes.

    • Click the link, enter a new password, and select 'Login'.

  2. Using the 'Change Password' icon (for all HRplus users):

    • click the 'Change Password' icon.

    • Enter and confirm your new password.

    • Click 'Submit' to save.

  3. Through the Security Module (for System/Company Administrators only):

    • System/Company Administrators have two methods to change user passwords within the Security Module.

‌How can I deactivate or reactivate a user's account?

To deactivate or reactivate a user account in HRplus, follow these steps:

  1. Navigate to 'Security' -> 'User Administration'.

  2. Search for the specific user and click on their record.

  3. Click the 'Deactivate' button to deactivate the account, or the 'Reactivate' button to reactivate it.

Note: The Account End Date automatically populates when an account is deactivated, including when an employee is separated from the company.

‌How do I grant company access to a user in HRplus?

You can grant company access to users in two ways:

  1. Grant access to all companies, divisions, and departments:

    • This option grants the user access to all data across the entire HRplus database. It's typically used for System Administrators.

  1. Grant access to specific companies, divisions, and departments:

    • This option allows you to select specific company hierarchies for user access, granting them permission to view employee data only within those chosen areas.

      ‌What are the different user roles in HRplus and their access levels?

      HRplus has distinct user roles, each with specific access levels to manage information and perform tasks:

    • Core Users: HR staff and system administrators with broad access to administrative and management functions, including employee records, payroll, and reporting.

    • Self-Service Users: Regular employees with limited access to their personal information and basic HR tasks, such as updating personal details, accessing payslips, and submitting leave requests.

    • Manager Self-Service Users: Managers and supervisors with access to information related to their direct reports, enabling them to approve leave requests, manage performance evaluations, and access team reports.

    • Department Admin Users: Departmental administrators responsible for managing information and supporting HR functions within their departments. They act as intermediaries between HR and employees, updating records and assisting with departmental queries.

‌How can I restrict access to specific reports in HRplus?

To restrict user access to certain reports:

  1. Go to 'Security' -> 'User Administration'.

  2. Select the user and click the '+' sign to expand their record.

  3. Navigate to the 'Restrict User Reports' tab.

  4. Click 'New Record' and choose the specific report to restrict by selecting its Reporting Area, Reporting Group, and Report Number.

  5. Click the save icon and repeat for each report you want to restrict.

    ‌What are the benefits of Two-Factor Authentication (2FA) in HRplus?

    Two-Factor Authentication (2FA) enhances security by requiring users to provide two forms of authentication: something they know (password) and something they have (typically a unique code from a mobile app or hardware token).

    Benefits of enabling 2FA in HRplus include:

    • Stronger Security: Makes it significantly harder for unauthorized users to access accounts, even if they obtain a password.

    • Protection Against Phishing: Reduces the risk of compromised accounts through phishing attacks.

    • Data Protection: Safeguards sensitive employee data from unauthorized access.

    • Compliance: Helps meet regulatory requirements for data security and privacy.


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