In HRplus, the performance appraisal system is competency-based and goal-oriented.
The Goals module allows you to set up goals that the organization wishes to achieve within a specified time-frame. Goals can be defined at the level of Company, Division, Department, Section, and Employee.
Alternatively if the Goals module is not being used, goals can be defined for jobs.
The Appraisals module has three (3) areas of activity:
HR
Manager
Employee
Employees are appraised on a combination of goals, competencies and job tasks (primary responsibilities). As such, in order to use this module the following must be defined:
Job Competencies – competencies required for the job.
Job Goals - measures and targets set for the job that can be tailored to the particular employee who holds the job.
Primary Responsibilities – the basic responsibilities (tasks) of the job.
Employee Reviews can be:
assigned based on a repeating cycle (e.g. every month or quarter).
appropriately-named when creating an HR event through which the review processed can be managed.
set up as required (any number of reviews can be created).
based on any combination of job goals, competencies and primary responsibilities.
The summary steps to use the Appraisal Module are as follows:
Set up Appraisal criteria (these are the items on which the employee will be appraised).
Set up Performance Parameters.
Step | Description | |
Step 1 | Setup - Job Appraisal Criteria (these are the items on which the employee will be appraised): | |
Personnel>>Organisation>>Setup>>Structure>>Jobs | ||
Primary Responsibilities |
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How do I set up Primary Responsibilities /Tasks for Job? How do I link Primary Responsibilities /Tasks to a Job? | ||
Job Competencies |
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Step | Description | |
Personnel>>Organisation Setup>>Qualifications-Related Codes>>Link Competencies to Company | ||
Job Goals |
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Step | Description | |
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Points allocated to the Standards set for Primary Responsibilities, Competencies and Goals are user- defined and can be any value (0 to …..). These standards allow employees to discern exactly what is expected of them in their job functions. | ||
Step 2 | Setup - Performance Parameters: | |
Talent Management>>Appraisals>>Appraisal Setup | ||
Ratings |
e.g. Excellent = 100; Poor = 10 | |
Overall Rating |
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Appraisal Options |
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Appraisal Type Weight |
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Step | Description | |
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Flagged Ratings |
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Step 3 | Setup - Event Types: | |
System Configurations>>Event Types>>Employee Appraisals | ||
Event Types |
How do I set the Employee Appraisals event type to be visible? | |
Step 4 | Setup - HR Events: | |
Talent Management>>HR Events>>HR Admins Talent Management>>HR Events>>Notifications | ||
HR Admins |
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Notifications |
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HR Admin setup Employee Appraisal |
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Step | Description | |
Event | As an HR Admin, How do I set up the Employee Appraisal Event? | |
Duplicate Goals |
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Step 5 | Conducting an Appraisal: | |
Talent Management>>HR Events>>Manage Events>>Events>>[+] Home>>My Profile>>Reviews User Self Service>>Manager>>Talent>>Performance Appraisals Talent Management>>Appraisals>>Performance Reviews>>[double click record] Talent Management>>Manage Events>>Archived Events Talent Management>>Appraisals>>Performance Reviews>>[Select Company]>>[+]>>[double click on Appraisal record] | ||
Performance Review |
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Access the Appraisal form |
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Step | Description | |
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Create Appraisal |
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The Appraisal Form |
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Conduct the Appraisal |
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Step | Description | |
How do I conduct the Appraisal - as an Employee? How do I conduct the Appraisal - as a Manager? | ||
Appraisal Calculations | The Appraisal calculations are system-generated and cannot be changed:
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Complete/ Archive Appraisals |
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Print Appraisals |
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Appraisal Event: A scheduled occurrence or process during which an employee's performance and achievements are assessed and evaluated to determine their progress and contributions within a specified time period.
Appraisal Notifications: Notifications sent to employees and managers to inform them about upcoming or completed appraisal events, reminding them to engage in the appraisal process.
Appraisal Type Weight: The assigned importance or significance given to different types of appraisals within a performance evaluation process, indicating how much each type contributes to the overall assessment.
Appraisal/Goal Options: The various categories, criteria, or objectives against which an employee's performance is measured during an appraisal process. These options help define the scope of assessment.
Competency: A specific skill, knowledge, ability, or behavior that an individual should possess to perform their job effectively and contribute to the success of their organization.
Competency Level: A scale that defines the proficiency or mastery of a particular competency, often ranging from basic to advanced levels, to determine an employee's skill level.
Competency Standard: A set of clear and specific guidelines or criteria that describe what is expected in terms of performance for a particular competency within an organization.
Competency Weight: The degree of importance assigned to a competency, among other competencies linked to a specific job, when calculating an employee's overall performance score. Some competencies may carry more weight than others, reflecting their significance in the role.
Employee Appraisal: An assessment of an employee's job performance, accomplishments, strengths, and areas for improvement, usually conducted by their manager or supervisor.
Flagged Ratings: Ratings that have been marked or identified for special attention due to their exceptional or concerning nature during the appraisal process.
HR Admins: Human Resources Administrators, individuals responsible for managing and overseeing various HR processes, including employee appraisals, within an organization.
Job Goals: Specific objectives, targets, or tasks that an employee is expected to achieve as part of their role, often set collaboratively between the employee and their manager.
Overall Rating: A consolidated score or assessment given to an employee after considering various performance factors and criteria, providing a comprehensive view of their job performance.
Primary Responsibilities: The core duties and tasks that constitute the primary focus of an employee's role within the organization.
Rating Band: A range of scores or values that correspond to different performance levels, often used to categorize an employee's performance outcome (e.g., excellent, satisfactory, needs improvement).
Rating Standard: Clear guidelines or descriptions that define each performance level within a rating scale, helping ensure consistency in evaluating employees. This is used to define the Competency Standards.
Responsibility(Task) Standards: Defined criteria that outline the expected behaviors, actions, and outcomes associated with specific responsibilities within an employee's role.
Responsibility Weight: The significance attributed to different responsibilities, among the responsibilities linked to a specific job, when assessing an employee's overall performance, indicating their relative importance.
Restrict Ratings: A feature which can be enabled/disabled to control whether ratings can be user defined or must be selected from a pre-defined drop down list during the appraisal process to ensure accuracy.
Self-Appraisal: A component of the appraisal process where employees assess and reflect upon their own performance, accomplishments, and areas for development before meeting with their manager for the official appraisal discussion.
Talent Management>>HR Events>>Manage Events>>[Select
Event]>>[+]>>Temporary>>[Select Employee]>>Send Appraisal Form
OR
Talent Management>>HR Events>>Manage Events>>[Select Event]>>[+]>>Temporary>>Send Appraisal Form to All Employees
In HRplus, the creation of appraisal forms is handled by HR or managers. Appraisal forms can be reviewed and customized by HR or managers before the appraisal process begins. This allows the refining of each appraisal form by adjusting competencies, goals, and responsibilities specific to the employee before sending it for their review.
This flexibility ensures that the appraisal accurately reflects the employee's specific job role and performance areas, allowing for a personalized evaluation process for each staff member. By tailoring the appraisal forms to the individual's responsibilities, managers can assess performance more effectively, making the appraisal process more relevant and targeted to each employee’s contribution and development needs.
Once the forms are generated, both the employee and their direct supervisor can access them to conduct the appraisal. Employees have the ability to agree or disagree with the appraisal feedback, fostering open communication. Managers receive feedback notifications and can complete the appraisal immediately or revisit it later for finalization. All appraisal types—Competencies, Goals, and Primary Responsibilities—are clearly displayed for evaluation, streamlining the appraisal process.
This feature allows employees to agree/disagree to appraisal feedback. Feedback notifications will also be sent to managers.
System Configurations>>Feature Management>>Employee Appraisals Confirmation Option
HOME>>My Profile>>My Reviews>>Appraisal Details
Note: If enabled, the Employee Appraisals Confirmation Option would not be accessible for
selection if any Manager Rating is zero.
Person Responsible: This is usually the employee’s direct supervisor - set up via Personnel>>Position>>Reporting Relationships>>Supervisor for an Employee. If this field is blank
then the appraisal form will only be created for the employee.
The form can be edited to add/delete Competencies, Goals and Primary Responsibilities. The manager can complete the form at this time or may close the form (x out the tab) and come back to do the review at another time: How do I conduct the Appraisal - as a Manager?
Note: The feature Employee Appraisal Confirmation Option is disabled for this demonstration.
Having previously created the Employee Appraisals event, click the Send Appraisal Form button: How do I set up the Employee Appraisal HR Event?
The system will refresh the Employee Appraisal records to display the employees who were sent their Appraisal Forms under the Normal Unarchived table. The manager can click this button to display the form and complete the appraisal.
The system will display the appraisal form in a new tab, showing the appraisal types (Competencies,
Goals, Primary Responsibilities) you selected:
User Self Service>>Manager>>Talent>>Appraisals>>[Select Event]>>[+]>>{Select
Employee]>>Create Appraisal
Create Appraisal
Creating the Appraisal forms is the responsibility of HR and/or Managers. Once the forms are created, both the Employee and the Employee's Direct Supervisor (Person Responsible), on logon, will be able to view the form to conduct the appraisal.
The appraisal form wizard allows the manager to choose which appraisal items to include on the form and update the start/end dates.
The form can be edited to add/delete Competencies, Goals and Primary Responsibilities.
The manager can complete the form at this time or may close the form (x out the tab) and come back
to do the review at another time.
The Appraisal Form can be completed by the manager and employee.
Talent Management>>HR Events>>Manage Events>>Events>>[Select
Event]>>[+]>>Temporary>>[Select Employee]>>Appraisal Details
Add/Delete Competencies, Goals or Primary Responsibilities
When setting up the appraisal form, the Goals, Primary Responsibilities (Tasks) and Competencies that are linked to the employee’s Job, will be retrieved and displayed on the form.
The specific employee may not have worked on all the job goals or performed all the tasks or possess all the competencies. Therefore, you are allowed to add/delete competencies/goals/primary responsibilities as needed to make the appraisal form specific to the employee:
The records (Competencies, Primary Responsibilities, Goals) for selection are filtered by
Company and Job as set up via Personnel>>Setup>>Organisation>>Organisation Setup>>Structure>>Jobs [expand]>>Job Competencies/Primary Responsibilities/Job Goals.
Managers/HR can add/delete as many competencies, primary responsibilities, goals to the appraisal
form as desired.
The employee’s competencies and/or competency level (Personnel>>Employees [search for employee record]>>Toggle Additional Details) are updated once competency records are
added/edited/deleted to the appraisal form as shown below:
Home>>Appraisal Notification
OR
Home>>My Profile>>Reviews>>[Appraisal Details]
Conducting the Appraisal as an Employee
As an employee conducting your appraisal, you can enter your ratings and comments in the designated fields. However, you cannot modify the ratings or comments provided by your manager or HR— the system restricts your input to specific fields. Once you move to the next field, your entries are automatically saved, ensuring a seamless and efficient process.
The employee can click the event name hyperlink to open the Appraisal in a new tab. Or go to My Reviews.
• My Rating/Comments: Employees may rate themselves and enter Comments.
Comments History: Click this button to view a history of all comments among the Employee, Manager and HR.
No score is calculated based on the employee’s ratings.
Home>>Appraisal Notification
OR
User Self Service>>Manager>>Talent>>Appraisals
Conducting the Appraisal as a Manager
Managers have the flexibility to complete an employee's appraisal either before or after the employee has submitted their self-assessment. Regardless of the order, the system retains a detailed history of all comments and ratings provided by both parties. However, it is the manager's ratings that are primarily used to calculate the final performance score, in accordance with company policy. This ensures that while employees' input is valued, the overall evaluation is guided by the manager’s assessment to maintain consistency and alignment with organizational performance standards.
The Manager can click the event name hyperlink to open the Appraisal Form in a new tab or View Employee Appraisal Event in Manager Self Service.
Expand the Appraisal event to view the Appraisal records - the manger can only view the appraisals of his/her direct reports.
Any Comments made by the employee will be displayed. The Manager may edit the form to add/delete competencies etc.
The Manager enters his/her Rating and Comments for the various Appraisal types.
The system will calculate the employee's score based on the manager's ratings.
Appraisal scores are calculated by the system when the manager enters his/her ratings - employee scores are not considered and HR can only enter comments. The scores are displayed in real-time.
Each time a rating is entered, the system updates the calculations. The calculations are done in decimal and rounded to 2 decimal places:
Weight (of Type): this is set up via the following:
Personnel>>Setup>>Organisation Setup>>Structure>>Jobs [expand Job]>>Job Competencies
Personnel>>Setup>>Organisation Setup>>Structure>>Jobs [expand Job]>>Primary Responsibilities
Personnel>>Setup>>Organisation Setup>>Structure>>Jobs [expand Job]>>Job Goals
Talent Management>>Goals>>Goal Details
Proportional Weight (the sum of the 3 appraisal types MUST total 100): set up via:
Appraisals>>Performance Setup>>Appraisal Type Weight
Overall Rating: The system will display this value based on the Final Total Score and the Rating Band set up via Talent Management>>Appraisals>>Performance Setup>>Overall Rating. This value cannot be edited by the user.
Talent Management>>Appraisals>>Performance Appraisals>>[Select
Employee]>>[+]>>Appraisal Details
Completed or Archived
Set the Status of the appraisal to Completed OR Archived.
The system will display the current date as the date of the Status change.
Archived and/or Completed appraisals CANNOT be edited!
Home>>My Profile>>My Reviews>>Appraisal Details>>Print Appraisal
User Self Service>>Manager>>Talent>>Appraisals>>[Select Event]>>[+]>>Appraisal Details>>Print Appraisal
Talent Management>>Appraisals>>Performance Appraisals>>[Select Employee]>>[+]>>Appraisal Details>>Print Appraisal
Talent Management>>HR Events>>Manage Events>>Events>>[Select Event]>>[+]>>Temporary>>[Select Employee]>>Appraisal Details>>Print Appraisal
Print Appraisal
A copy of the appraisal can be printed via the Print Appraisal button for record-keeping purposes.
Print the appraisal form for your records.
Home>>My Profile>>My Reviews>>Appraisal Details>>Print Appraisal
User Self Service>>Manager>>Talent>>Appraisals>>[Select Event]>>[+]>>Appraisal Details>>Print Appraisal
Talent Management>>Appraisals>>Performance Appraisals>>[Select Employee]>>[+]>>Appraisal Details>>Print Appraisal
Talent Management>>HR Events>>Manage Events>>Events>>[Select Event]>>[+]>>Temporary>>[Select Employee]>>Appraisal Details>>Print Appraisal
Print Appraisal
A copy of the appraisal can be printed via the Print Appraisal button for record-keeping purposes.
Print the appraisal form for your records.
User Self Service>>Manager>>Employees>>[Select Employee]>>Historical Appraisal
Historical Appraisals
The Manager can now upload Historical Appraisals. A report, Historical Appraisal, is available via Personnel>>Personnel>>Reports>>Employee Reports>>Historical Appraisal.